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  1. Home
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Customer Support

We're here to help with technical support and resources

Here you'll find links, sales information, installation manuals, operating manuals and supporting documentation for the products we sell and support.

OverviewsLinksVideosFurnace/HeaterBoilersFuel/Oil Issues

Overviews

General guidance and reference material for the current support section.


Note: It's not possible for us to keep up to date with 100% of all the available documents online – so, if you're looking for something you can't find – please call us!

Call us: 1-800-347-9575

Links

Direct links to related resources, manuals, and vendor pages.


EnergyLogic Waste Oil Heaters

EnergyLogic makes the best waste oil heating equipment – period. We have a 25+ year history with them including their years as Black Gold waste oil heaters.

  • They have the best warranty
  • Lowest (and easiest!) maintenance
  • Overall the best bang for your buck

They're great people and we're proud to be the exclusive distributor for their equipment in the Pacific Northwest.

Click Here or on their logo to visit their site.

Videos

Video walkthroughs and demonstrations that help users move faster.


Instructional Videos

Video resources for installation, maintenance, and troubleshooting.

Video content will be added here.

Furnace/Heater

Specifications, manuals, troubleshooting, and installation files for heater systems.


Find specifications, installation manuals, operating instructions, and troubleshooting guides for EnergyLogic heaters and furnaces. Click any document to download.

Heater Documents
  • Energy Logic Heater Specs and Features
  • Energy Logic Heater Complete System Brochure
  • EL-140/150H Dimensions and Specifications
  • EL-200H Dimensions and Specifications
  • EL-350H Dimensions and Specifications
  • Energy Logic Large Facility Brochure
  • Heater Service Guide and Suggested Parts/Tools
  • EPA Compliance Information
  • Heater Schematic
  • Parts Diagram and Numbers
  • Heater Bid Specification Document
  • Pump not priming or pumping
  • Flat PreHeater retrofit instructions
  • Top Suction Kit Installation Manual
Heater Manuals
  • EnergyLogic EL-140H Operation and Installation Manual
  • EnergyLogic EL-200H Operation and Installation Manual
  • EnergyLogic EL-350H Operation and Installation Manual
SmartStat Documents
  • SmartStat (Wired) Manual
  • SmartStat Wireless Manual
  • SmartStat Wireless Installer Notes
Installation and Startup Documents
  • 10 Steps for an easy installation
  • Heater Installation and Startup Checklist
  • Heater Installation and operation Manual (all models) April/2016
  • Heater ducting consideration and recommendations
Troubleshooting and Testing Documents
  • Heater Troubleshooting and Testing
  • Air Compressor Maintenance
  • Carlin Control Tech Note
  • Heat Exchanger Cleaning
  • Preheater Testing
  • Proper Burner Adjustment
  • Nozzle Block Assembly Cleaning
  • Solenoid Valve Cleaning
  • Metering Pump Adjustment

Boilers

Documentation for boiler systems, installation, and maintenance.


Complete documentation for EnergyLogic boiler systems including installation guides and maintenance procedures. Click any document to download.

Boiler Documents
  • Boiler Brochure and comparison
  • EL-200B Dimensions and Specifications
  • EL-375B Dimensions and Specifications
  • EL-500B Dimensions and Specifications
  • Energy Logic Large Facility Brochure
  • Boiler Service Guide and Suggested Parts/Tools
  • Aquastat New Boiler Control Application Note (Approx Sept/2014)
  • Beckett Aquasmart Control Manual
Installation and Startup Documents
  • Boiler Installation startup Checklist
  • Boiler Installation and Operations Manual (all models – Mar/2014 Version)
  • Boiler Installation and Operations Manual (all models – Sep/2013 Version)

Fuel/Oil Issues

Resources for fuel quality, contamination, and system optimization.


Resources for dealing with fuel quality issues, contamination, and optimization of waste oil burning systems. Click any document to download.

Fuel Quality
  • Cold Fuel Applications
  • Bio-Fuel Information
Technical Information
  • Flashpoint - To Burn Or Not To Burn
  • Burning Transformer Oil With PCBs

Frequently asked questions

Answers to the questions our tech support line hears most. Every answer here matches the manuals and guides linked above.

How often does a waste oil heater need to be serviced?

EnergyLogic and Black Gold heaters and boilers must be serviced annually or every 1,000 running hours, whichever comes first. The nozzle line assembly is cleaned once a year, or sooner if the nozzle blocks with debris. Ash removal and blower wheel cleaning fall on an 800 to 1,000 hour cycle. Annual maintenance kits bundle the nozzle with the preheater, drip cap, burner and solenoid gaskets and o-rings, plus the fuel and air compressor filters, so one part number covers the yearly service.

What fuels are approved for an EnergyLogic waste oil heater?

The UL listed approved fuels are used crankcase oil, used automatic transmission fluid, and ASTM D396 No. 2 fuel oil (#2 diesel). Hydraulic fluid up to 90wt, gear oil up to 90wt, heating oil, and diesel are also known to burn well. Every fuel mixture must fall between a 140F (60C) minimum and roughly a 400F (204C) maximum flash point, and flash point information is on the MSDS for the product in question. Note that USED crankcase oil is specified - unused crankcase oil will not burn.

What should never be put in a waste oil heater?

Never add new motor oil, gasoline, hazardous waste, anti-freeze, carburetor cleaner, paint thinner, any chlorinated material, parts washer solvents, oil additives, or animal fats. The manual is explicit: the addition of inappropriate substances to the fuel is not approved and can lead to poor equipment performance, premature product failure, and/or explosive and hazardous conditions. Burning fuels that contain unapproved substances voids both the product warranty and the UL listing.

How do I test the cad cell on my waste oil burner?

Measure the cad cell across the F terminals on the primary control with a meter set to the 100 ohm or 1K ohm range. It should read 30K ohms or higher in the dark and below 1600 ohms in light; if it does not, the cell is bad. With the flame on, an acceptable reading for a new burner and heat exchanger is greater than 0 and up to about 500 ohms, and with no flame it should read greater than 5000 ohms. Parts of burner testing energize 120 VAC components, so only a qualified technician should perform these procedures.

Why does my burner shut down while the flame is still burning?

A burner that trips into thermal lockout while it is actually burning usually has a dirty or failed cad cell, because a dirty photo receptor effectively hides the flame from the controller. The normal flame sensing range is less than 1600 ohms; above that the controller concludes there is no flame and stops the burner as a safety precaution. Confirm the flame through the peep hole first, then clean the lens with a soft cloth and light pressure - never use solvents on the lens - and check the yellow leads for cuts and the housing for melted plastic or soot.

What fuel and air pressures should a waste oil heater run at?

For a bright yellow to white flame the service guide calls for fuel pump pressure of 5 to 10 psi, suction of 0 to 8 inches, and air compressor output of 8 to 12 psi. These burners operate on volume rather than pressure, so a healthy machine can read as low as 1 psi. A gauge sitting in the 60s means something above the pump is plugged: check the solenoid valve and the preheater before you pull the nozzle block assembly apart.

What are the correct electrode and retention head settings?

Set the electrode gap to 3/32 in. (2.4 mm) with the tips 1/16 in. (1.6 mm) behind the nozzle cap, and the electrode wires 7/16 in. (11 mm) from nozzle center. The nozzle should protrude past the retention head vanes by about 1/16 to 1/8 in. (1.5 to 3 mm), and the retention head sits recessed 1/16 to 1/8 in. (1.5 to 3 mm) into the air tube, centered. The same settings apply to both the double bend and single bend electrode designs. An off-center retention head is the most common cause of burn chamber damage.

What electrical supply does an EnergyLogic heater require?

The heater needs a dedicated, hard-wired 115 VAC / 60 Hz circuit with a 25 amp maximum circuit breaker, using copper conductors only. The main connection uses white, black, and green conductors at NEC size 12 AWG into a junction box near the cabinet; the fuel pump runs on white, orange, and green conductors at NEC size 14 AWG in flexible metal conduit. Wiring must follow the NEC and local codes, or the Canadian Electrical Code Part I in Canada.

What do the T-T and F-F terminals on the primary control do?

The red T-T terminals carry the thermostat signal, so jumpering across them simulates a closed thermostat and calls for heat. The yellow F-F terminals carry the cad cell signal, so jumpering across F-F simulates a flame and bypasses the pump shutdown protection. Never leave T and F jumped during normal operation: doing so can deposit excessive oil in the combustion chamber and create a fire or explosion hazard. If oil is being sprayed but not burned, do not leave them jumped for more than 30 seconds.

What is the difference between a waste oil furnace, a heater, and a boiler?

Furnace and heater mean the same thing: a forced-air unit that blows warm air into the shop. A boiler is an ASME-certified water-cooled vessel that heats water instead, up to 230F at 30 psi in low pressure service, which lets it feed radiant floors, ice melt, car wash, and domestic hot water coils. Furnaces move roughly 1,000 to 2,600 CFM with a 100 to 120F heat rise through a 15 in. x 15 in. warm air outlet. Boiler models EL-200B, EL-375B, and EL-500B carry 30, 43, and 52 gallon vessels.

Where do I find manuals, schematics, and troubleshooting documents?

Every manual, schematic, parts diagram, and troubleshooting document we publish is on this support page, grouped by equipment type in the sections above. The Furnace/Heater section holds the installation and operation manual, the heater schematic, the troubleshooting and testing guide, and the parts diagram numbers. Boilers and fuel and oil issues have their own sections. If a document you need is not listed, call 1-800-347-9575 and we will send it.

How do I find the right replacement part number?

Use the interactive explosion charts: find the component on the diagram and click through to the matching product, which carries the correct part number for your model. NuEra Heat stocks 100% of the parts for EnergyLogic and Black Gold equipment, including nozzles, electrodes, preheaters, metering pumps, burner assemblies, filters, gauges, and complete service kits. If you are not certain which part you need, free phone tech support is available at 1-800-347-9575.

Can't find what you're looking for?
Call us at 1-800-347-9575
Recent Posts
Contact Info

NuEra Heat
14409 NE 79th St

Vancouver, WA, 98682

Toll Free: 1-800-347-9575
info@nueraheat.com
nueraheat.net

Product Categories
Waste Oil HeatersWaste Oil BoilersParts & AccessoriesWaste Oil Heater GuideWaste Oil Furnace GuideUsed Oil Heater Fuel GuideFurnace Wiring DiagramCad Cell TestingNozzle CleaningEnergyLogic vs LanairEnergyLogic vs Clean Burn
About NuEra Heat

NuEra Heat serves nueraheat.net.


© 2026 – NuEra Heat – All rights Reserved

Site CreditsPrivacy and Data PolicyTerms & ConditionsAdmin